Questions
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StopSmith and Rover
Do I need Rover to use StopSmith?
No. StopSmith works with Google Calendar and with any calendar that has a subscription link, such as iCloud, Outlook or a booking tool. Checking requests, drive times and the day, week and month views all work the same way.
If you do use Rover, StopSmith also reads your Rover calendar, checks your pending requests for you and keeps an address book for your Rover clients.
Is StopSmith part of Rover?
No. StopSmith is an independent tool. It isn't affiliated with, endorsed by or sponsored by Rover. It works with the calendar link Rover gives every sitter.
Does StopSmith change anything in my Rover account?
No. StopSmith only reads your Rover calendar. It never signs in to Rover and never changes your bookings. Accepting requests, messaging clients and getting paid all stay in Rover, as Rover's rules require.
Where do I find my Rover calendar link?
On rover.com, open the menu under your name, choose Calendar, then Sync your calendar, and copy the link. In the Rover app it's under Service Settings, then Calendar, then Sync your calendar. StopSmith walks you through it when you connect.
Why do I have to add client addresses?
Rover's calendar includes the time and the pets for each booking, but not the address. You add each client's address once, and StopSmith uses it for all of that client's visits. A link on each booking opens it in Rover, so you can copy the address from there.
Does it see my pending requests?
Yes, requests that are waiting for your answer appear in your Rover calendar, and StopSmith checks each one against your schedule automatically. You can also check any request by hand, including repeating ones.
Drive times and results
How are drive times estimated?
StopSmith estimates each drive from open map data, adjusted to match typical traffic, and remembers the results so they come back quickly. Estimates are close for most drives, but they can't know about today's accidents or road work.
To leave yourself some room, set your extra time between stops in Settings: none, 5, 10 or 15 minutes.
What do Fits, Tight and Conflict mean?
- Fits: 10 minutes or more to spare, after the drive and your extra time.
- Tight: you can make it, with less than 10 minutes to spare.
- Conflict: it overlaps something, or you can't get there in time.
What if a client hasn't shared an exact address yet?
Enter an area instead, such as a neighborhood or ZIP code. StopSmith adds 5 minutes to drives to or from an approximate place and shows those times as “about.”
Calendars and devices
Which calendars work with StopSmith?
Rover, Google Calendar, and any calendar with a subscription link (sometimes called an iCal, ICS or webcal link), such as iCloud, Outlook or a booking tool you use for other work.
Can StopSmith change my other calendars?
Only Google Calendar, and only when you add, edit or delete a personal event from inside StopSmith. Rover and calendars added by link are only read.
Is there a phone app?
StopSmith works in your phone's web browser, and you can add it to your home screen so it opens like an app. On an iPhone, open StopSmith in Safari, tap Share, then Add to Home Screen. On Android, open it in Chrome and choose Add to Home screen from the menu.
Privacy
Who can see my clients' addresses?
Only you. Each account's information is kept separate, your calendar links are stored encrypted, and we don't sell your data or show ads. See the privacy policy for the details.
How do I delete my account?
Email support@stopsmith.com from the address you signed up with, and we'll delete your account and your information.
Pricing
How much does it cost?
$10 a month, or $100 a year. Every account starts with a 14-day free trial, with no card needed. See pricing.
What happens when the trial ends?
Your schedule and addresses stay, and you can still see them. Checking requests, drive times and making changes come back as soon as you subscribe.
How do I cancel?
In StopSmith, go to Settings, then Plan, and choose Manage billing. You keep access until the end of the period you've paid for.